Insurance sector charged on digital adoption to accelerate penetration

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Enterprise Life Nigeria, a leading insurance provider, is calling for the industry to embrace digital adoption. Their CEO, Mrs. Funmi Omo, believes digital technologies are crucial to improving financial inclusion and education for Nigerians.

During a virtual session on digital transformation in African insurance, Omo outlined how digital platforms, AI, and data analytics are transforming the landscape. She emphasized the need for user-friendly apps designed for Africa’s specific context, including low-bandwidth functionality, flexible payment options, and 24/7 customer support. Enterprise Life’s AdvantageConnect platform exemplifies this approach, allowing customers to connect with agents and receive personalized policies quickly.

Omo acknowledged the challenges of digital transformation, including legacy systems, cultural resistance, and data security. However, she stressed the importance of modernization for a more efficient and responsive insurance industry.

Source: Vanguard

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