The Nigerian Communications Commission (NCC) has called on Nigeria’s 184 million active telecom subscribers to remain patient as the country’s telecom operators work to improve service quality. The regulator emphasized that operators will be held accountable for any drop in service performance, underlining the importance of building trust in the sector.
Executive Vice Chairman of the NCC, Dr. Aminu Maida, and Board Chairman Idris Olorunnimbe visited key telecom facilities, including MTN, Airtel Data Centre, Glo Switching Station, and WIOCC Open Data Centre. Maida praised current investments but urged operators to implement more strategies to enhance service delivery across the country, particularly in underserved areas.
Highlighting recurring subscriber issues, Olorunnimbe pointed to poor services and disappearing data as top complaints. He noted that data loss usually has identifiable triggers and called for increased subscriber awareness to prevent avoidable disruptions. “Telcos need to educate users about what triggers data loss and how to guard against it,” he said.
While acknowledging that infrastructure expansion is ongoing, Maida urged subscribers to remain patient as investments mature. He reaffirmed the NCC’s directive that operators must compensate users for poor service, noting that while progress has been made, subscriber demand continues to outpace infrastructure development.
Olorunnimbe reassured the public that dropped calls are mostly due to factors like fibre cuts or vandalism, not deliberate service lapses. He announced a new accountability framework to ensure anyone damaging telecom infrastructure is responsible for repairs. According to NCC, ongoing efforts aim to keep Nigeria globally competitive and enhance service reliability for all subscribers.
source: The Guardian