Nigerians face significant challenges with the National Identity Number (NIN) modification process, which has disrupted banking transactions and personal record updates. Customers report discrepancies between updates made on the NIN portal and the data reflected in their banks’ systems. This issue has been particularly troubling for married women seeking name changes. While banks blame outdated systems provided by the National Identity Management Commission (NIMC), the Commission insists its verification system is functioning correctly.
Investigations reveal that the core issue lies in banks continuing to use outdated NIMC portals, delaying synchronization of modified data. Frustrated individuals recount repeated visits to NIMC offices and banks without resolution, incurring significant financial and emotional costs. Business centers assisting with the NIN self-service portal also report mounting customer dissatisfaction and occasional confrontations due to unresolved errors.
NIMC officials claim the updated data is reflected on systems like the Immigration portal but urge banks to upgrade their servers to align with current NIMC technology. Customers, however, criticize both institutions for their inefficiencies, demanding an overhaul of the NIN modification system. Many have abandoned their efforts, leaving accounts unlinked and funds inaccessible.
