The Nigeria Electricity Regulatory Commission (NERC) introduced a new app on September 11 to oversee the adherence of Electricity Distribution Companies (DisCos) to set tariffs. Sanusi Garba, NERC’s chairman, unveiled the Power Outage Reporting System (PORS) App in Abuja, starting with the Abuja Electricity Distribution Company (AEDC) as a test case. The app is designed to cross-reference data for Supply Based Tariffs (SBT) compliance.
Garba highlighted NERC’s pivotal role in regulating quality power supply and recently implementing a consumer protection regulation to expedite customer complaint resolutions. To enhance data accuracy, the commission opted to install smart meters on select feeders for near real-time information.
The app’s primary purpose is to empower customers to report power disruptions in their areas directly to the Abuja Electricity Distribution Company (AEDC). Garba emphasized its necessity, as some customers face extended blackouts and find it frustrating to engage with DisCos’ customer care services.
Although initially launched as a pilot with AEDC, Garba confirmed the app’s imminent rollout to other energy distributors within the Nigeria Electricity Supply Industry (NESI). He encouraged customers to download the app, requiring only their meter number, and with a click, they can report supply disruptions for swift attention.
Furthermore, NERC’s vice chairman, Musliu Oseni, announced ongoing efforts to establish contact centers, underscoring the commission’s commitment to continuously enhance industry regulation. The app, he stated, is ready for nationwide implementation, with a phased introduction starting in Abuja and extending to Eko or Ikeja DisCos.
Hajia Aisha Mahmud, the Commissioner of Consumer Affairs, emphasized that the app aims to ensure customer satisfaction and value for their money while assisting NERC in monitoring Supply Based Tariffs (SBT). She emphasized that multiple reporting channels for outages are available to customers.
Christopher Ezeafulukwe, the Managing Director of AEDC, recognized customer feedback as essential input for delivering contracted services. He highlighted that the app, born from collaboration, signifies a mutually beneficial solution for all parties involved.
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