Subscribers groan as Galaxy Backbone battles portal breakdown

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Telecommunication subscribers have continued to lament their inability to retrieve lost Subscriber Identity Module or get a new SIM card

This is due to a technical glitch in the NIMC’s National Identity Management portal that has grounded SIM-related services as

National Identity Management Commission’s portal downtime extends to its ninth day.

This portal enables telecom firms, the Nigerian Immigration Service, banks, and other organisations to verify the National Identity Number of their customers before attending to them.

The hitch affecting the NIMC’s NIN portal was caused by a technical problem with the Hosting Service Platform of Galaxy Backbone Limited,

Since the glitch began, NIMC has advised telcos to adopt its digital tokenisation and USSD system to verify subscribers.

However, telcos have continued to lament that this process is slow, and isn’t all-encompassing.

– Punch

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