In a service update sent to customers on Wednesday, the company said the booking fee was necessary due to an “increase in operating costs”.
“At Bolt, we’re committed to making sure Bolt is the most affordable way to move around Nigeria,” the email reads.
“However, we also recognise changes in operating costs which can occur as we work to keep you moving around reliably, safely, and affordably.
“From December 8th, 2021, we’re introducing a 3% booking fee on all trips. This will be used to cover operational costs and allow us to continue improving features to make Bolt the best way to move around.”
“Last year, Bolt and Uber had increased their fares by 10 percent due to overhead costs by driver-partners.