Gartner Predicts AI Will Drive 15% of Daily Work Decisions by 2028, Transforming Workplaces

Gartner has projected that by 2028, AI systems will autonomously make 15% of daily work decisions, with technologies like “agent-based AI” enhancing decision-making and customer interactions. The firm highlights the increasing importance of AI governance platforms, which are expected to improve customer trust by 30% by ensuring transparency and fairness in AI applications.

Additionally, the report emphasizes the growing need for security solutions to combat AI-driven disinformation, predicting that half of companies will adopt protective measures against deepfakes by 2028. In terms of computing advancements, quantum computing and post-quantum cryptography will require new encryption methods by 2029, while “Ambient Invisible Intelligence” technologies will revolutionize environments with sensors that adapt to user behavior.

Lastly, the report discusses the rise of neurotechnology and the merging of physical and digital spaces. By 2030, 60% of IT employees are expected to use brain-machine interfaces, transforming training, education, and workplace safety. As these technologies evolve, companies must adopt ethical and secure practices to leverage their potential benefits effectively.

Source: THE SUN