Residents of Maiduguri, Borno State, are facing persistent challenges with mobile network services, particularly from major providers MTN and Airtel. The unreliable connectivity affects businesses, education, healthcare, and everyday communication, making it difficult for people to stay connected. Frequent network disruptions dropped calls, and slow internet speeds have become common, causing frustration among users who rely on stable connections for their daily activities.
Despite the city’s gradual recovery from years of insurgency, poor network infrastructure continues to hinder its reintegration into Nigeria’s economic and social framework. Entrepreneurs struggle to conduct business online, while students face barriers in accessing virtual learning platforms. The lack of reliable connectivity marginalizes Maiduguri residents, preventing them from benefiting from digital advancements that people in other parts of the country take for granted.
MTN and Airtel, as Nigeria’s leading telecommunications providers, have a responsibility to ensure equitable access to their services. While challenges in the Northeast may exist, their vast resources should allow them to improve network coverage and reliability in Maiduguri. The current situation not only disrupts economic and educational opportunities but also poses safety risks during emergencies. Residents are calling for urgent action to bridge the digital gap and provide them with the quality of service they deserve.