Stanbic IBTC Pension Managers has announced the reintroduction of its self-service channels, aimed at enhancing customer experience and simplifying pension management. The company, a subsidiary of Stanbic IBTC Holdings PLC, highlighted its commitment to leveraging technology to provide convenient and accessible services. Key features include the MyPension Portal, which allows customers to update personal details, request reference letters, switch investment funds, and access account statements effortlessly.
Additionally, the firm offers a mobile app module where users can track pension balances, monitor contributions, review investment performance, and receive alerts on account updates. SMS-based services are also available for those preferring simple, text-based instructions to perform essential tasks. These initiatives demonstrate Stanbic IBTC’s focus on flexibility and independence for its customers, with 24/7 availability for various pension-related services.
Chief Executive Olumide Oyetan emphasized the company’s dedication to utilizing technology to improve customer satisfaction. He encouraged customers to fully explore the self-service options to enjoy their benefits, stressing the firm’s commitment to exceeding customer expectations through seamless and user-friendly platforms.