The Federal Competition and Consumer Protection Commission (FCCPC) has established that power distribution companies are accountable for replacing phased-out meters within their respective franchise areas. This announcement follows growing consumer worries regarding the discontinuation of Unistar prepaid meters by Ikeja Electric Plc and other electricity distributors. With Ikeja Electric set to cease support for these meters on November 14, 2024, the FCCPC aims to alleviate financial pressures on consumers during this transition.
Addressing the situation, Ondaje Ijagwu, the FCCPC’s Director of Special Duties and Strategic Communication, emphasized the commission’s commitment to protecting consumers. He acknowledged the anxiety surrounding potential costs of meter replacements and asserted that consumers should not bear these financial burdens. The FCCPC’s intervention seeks to prevent arbitrary estimated billing practices and ensure adherence to existing regulations, reinforcing that any undue charges would be considered violations.
To further bolster consumer confidence, the FCCPC is collaborating with significant stakeholders, including the Nigerian Electricity Regulatory Commission and the Nigerian Electricity Management Services Agency. Ijagwu highlighted the commission’s intention to enhance consumer education about their rights regarding metering and billing, underscoring the importance of transparency and accountability in the metering process. The FCCPC remains dedicated to advocating for consumers and ensuring that service providers operate in a fair and transparent manner.
