Keystone Bank Limited has been recognized as the ‘Retail Bank of the Year’ at the Africa Industrial and Development Conference and Awards 2024, held during the Nigeria Middle East Investors Expo and Awards at Transcorp Hilton, Abuja.
The annual event aims to promote industrial development, economic growth, and sustainable practices across Africa.
Managing Director and CEO of Keystone Bank, Mr. Hassan Imam, expressed gratitude for the award, attributing it to the bank’s effective transformation programs aimed at delivering unique retail financial products.
He highlighted Keystone Bank’s robust retail banking strategy focused on meeting customer needs and enhancing their banking experience through innovative products and processes.
Imam emphasized Keystone Bank’s commitment to financial strength, regulatory compliance, and building lasting relationships with customers.
The bank’s performance has been recognized previously by KPMG, which rated Keystone Bank highly in the retail and SME segments in Nigeria, with significant improvements noted in customer experience, digital platforms, payment services efficiency, relationship management, and complaint resolution.