As millions of Nigerians prepare for yuletide travels, the Federal Competition and Consumer Protection Commission (FCCPC) has issued a stern warning to inter-city road transport operators against arbitrary fare hikes. The caution comes amid a surge in consumer complaints across the country, highlighting growing concerns over sudden and unexplained fare increases during the festive season.
While seasonal demand and operational pressures can affect transport pricing, the FCCPC stressed that passengers are entitled to transparent and accurate disclosure of fares before boarding. Any adjustments in pricing, the Commission noted, must be clearly communicated and fairly applied to avoid exploiting travelers.
The surge in complaints coincides with reports of reduced pump prices for premium motor spirit in certain regions, suggesting that some fare increases may lack justification. According to the FCCPC, fuel is only one of many factors influencing transport costs, and unexplained hikes raise serious consumer protection concerns.
Tunji Bello, Executive Vice Chairman and CEO of the FCCPC, emphasized that the Commission is actively monitoring market behavior during the festive period. He revealed that ongoing engagements with transport unions, park managers, and operators aim to encourage responsible pricing, voluntary compliance, and orderly market practices nationwide.
Bello further clarified that fare increases are not inherently illegal. However, any exploitative conduct taking advantage of seasonal demand, inadequate fare disclosure, or coordinated pricing arrangements harmful to consumers will face strict scrutiny under the Federal Competition and Consumer Protection Act (FCCPA) 2018. Travelers are advised to confirm fares before departure, keep proof of payment, and report suspected unfair practices via the FCCPC complaint portal at complaints.fccpc.gov.ng or hotlines 0805 600 3030 and 0805 600 2020.
source: arise