Telecom subscribers in Anambra, Ebonyi, and Enugu States have expressed their dissatisfaction with the recent 50% tariff increase approved by the Nigerian Communications Commission (NCC). The hike, which affects phone calls, SMS, and data bundles, has been described by many consumers as an “act of injustice” given the perceived poor quality of services provided by telecom companies. The public outcry follows explanations from telecom operators, who argue that the tariff increase is necessary to maintain service quality, though many feel the service has worsened despite the hike.
In Ebonyi, business owners and activists alike criticized the government for further burdening citizens already struggling with the impact of rising fuel and electricity costs. Chief Dominic Ibe, a businessman, voiced concerns about the negative impact on the economy, noting that people are already suffering from previous price increases. Human rights activist Bede Onyia also argued that the government should focus on addressing the service issues before imposing additional costs on the public.
The hike has forced many consumers to seek alternative means of communication. In Anambra, some residents have turned to data calls to avoid the high costs of traditional phone calls, with online vendor Miss Favour Okereke explaining that she encourages her clients to use WhatsApp as a cheaper alternative. Many have even resorted to switching networks or purchasing new SIM cards to access more affordable services. However, the increase in tariffs has exacerbated service quality issues, with many subscribers reporting dropped calls and poor connectivity.
In Enugu, subscribers echoed similar concerns, with former telecom manager Collins Otegbulu highlighting that people are finding it increasingly difficult to make phone calls due to the cost. Businessman Okwudili Ewu criticized telecom providers for prioritizing price hikes over service improvements. Despite these frustrations, some consumers, like civil servant Mrs. Janet Odo, have adjusted by relying more on WhatsApp calls, especially when dealing with networks known for frequent call drops, such as Glo and Airtel. The overwhelming sentiment is one of dissatisfaction, as the telecom tariff hike continues to impact the daily lives of many Nigerians.
SOURCE: GUARDIAN