Customers of 9mobile are experiencing significant frustration due to a prolonged network outage that has affected their ability to make and receive calls.
The outage, which began on Saturday, has persisted into Tuesday, with no resolution in sight as of the latest update.
The disruption comes shortly after the announcement that LH Telecommunication Limited, a new investor, has acquired 9mobile with plans for transformation.
Despite the network issues, 9mobile has not communicated effectively with its customers regarding the outage.
Customer Reactions
Subscribers have expressed their discontent, noting that the outage coincided with the Nigerian Communications Commission (NCC) directive to unblock lines that had been affected by SIM blockage due to unverified National Identification Numbers (NIN).
However, customers have confirmed that their issues with 9mobile are separate from this directive.
Mrs. Tina Ajayi, a 9mobile subscriber, shared her frustration: “I have not been able to make or receive calls, nor can I send messages since Saturday. I initially thought my line was blocked despite having linked my NIN.
I later found out it wasn’t just me but also several others facing the same problem. This is really frustrating.”
Response and Impact
Efforts to contact 9mobile’s spokesperson, Chineze Amafo, for comments on the ongoing issue have been unsuccessful.
In previous communications, Amafo had attributed similar service issues to downtime in specific areas, which she described as a normal occurrence.
The persistent network downtime has driven many 9mobile customers to switch providers.
Data from the NCC shows that between January and March, 9,000 subscribers ported to other networks, with 6,443 (72%) leaving 9mobile for competitors like MTN, Airtel, and Globacom.
The current situation reflects ongoing challenges for 9mobile, which has faced recurring downtime issues.
The recent acquisition and the company’s response to these issues will likely be closely watched by both customers and industry observers.
(The Sun)